Carla™ | Orthopedic Heels

At Wilson Boutique Melbourne, we’re committed to making your shopping experience seamless, enjoyable, and completely stress-free.

As soon as your payment is confirmed, our team begins preparing your order with care. Most orders are dispatched within 1–3 business days, and we’re pleased to offer free shipping across Australia.

Once your order is on its way, you’ll receive a confirmation email with a Track & Trace link, so you can follow your parcel every step of the journey — right to your doorstep.

Thank you for choosing Wilson Boutique Melbourne — we can’t wait for you to receive your new favourite pieces.

Returns Policy

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  Returns accepted within 14 days of delivery
  
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  Items must be unused, unworn, and in original packaging
  
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  Excludes: personal care, underwear, customised, and perishable items
  

Start a return:

Email info@wilsonboutiquemelbourne.com with:

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  Order number
  
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  Item(s)
  
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  Reason (+ photo if damaged)
  

Costs:

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  Return shipping at customer’s expense (unless faulty/incorrect)
  

Faulty or incorrect item?

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  Report within 14 days → replacement or refund
  

Refunds:

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  Processed after approval to original payment method (up to 30 business days)