Refund policy

Last Updated: 25-2-2026

Thank you for shopping at wilson boutique melbourne
 We want you to love your purchase, and we are committed to making your experience as smooth as possible. Please read our return and refund policy below.

 

 

1. Eligibility for Returns

We accept returns under the following conditions:

  • The request is made within 14 days of the delivery date.

  • The item is unused, unworn, and in the same condition in which it was received.

  • The item must be returned in its original packaging, including all accessories, manuals, and tags.

Certain products may be exempt from returns due to hygiene or safety reasons, such as:

  • Personal care items

  • Intimate apparel

  • Customized or personalized products

  • Perishable goods

If you are unsure whether your item qualifies, please contact our support team.

 

 

2. How to Start a Return

To begin the return process, please contact us at:

Email: info@wilsonboutiquemelbourne.com

Include the following:

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photo(s) of the product if it arrived damaged or defective

Our team will review your request and provide return instructions, including the return address.

 

 

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

 

 

4. Damaged or Defective Items

If your item arrived damaged, defective, or incorrect:

  • Notify us within 14 of delivery.

  • Provide clear photos or videos of the damage or issue.

Once verified, we will offer:

  • A replacement, or

  • A full refund

depending on your preference and product availability.

 

 

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed to your original payment method.

  • Processing time may take 30 business days, depending on your bank or payment provider.

Shipping costs are non-refundable, except when the return is due to our error (e.g. wrong or defective item).

 

 

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company—processing time may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at info@wilsonboutiquemelbourne.com

 

 

7. Exchanges

We offer exchanges for:

  • Incorrect size

  • Incorrect item

  • Defective or damaged items

To request an exchange, contact us with your order details, and we will guide you through the process.

 

 

8. Non-Returnable Situations

Your return may be rejected if:

  • The item shows signs of use or wear

  • The request is made after the return window has expired

  • The item is returned without original packaging or accessories

  • It falls under a non-returnable product category

 

 

9. Contact Us

For questions about returns, exchanges, or refunds, please contact us:

Email: wilsonboutiquemelbourne.com