Shipping policy

Last Updated: 25-2-2026

At wilson boutique melbourne, we aim to provide a smooth, reliable, and transparent shipping experience for all customers. Please read the information below to understand how we process, ship, and deliver your orders.

 

 

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is received.

  • During peak periods, holidays, or high-demand seasons, processing times may be slightly extended.

  • Once your order is processed, you will receive a confirmation email with tracking details (if applicable).

 

 

2. Shipping Times

Delivery times vary depending on your location and the specific items in your order. Typical delivery ranges are:

  • Domestic Orders: 5–8 business days

  • International Orders: 8–12 business days

While most orders arrive within the estimated time frame, occasional delays may occur due to factors outside our control, such as customs inspections, transportation issues, or local postal delays.

 

 

3. Shipping Methods

We work with a network of trusted logistics partners to ensure that your order arrives safely and as efficiently as possible. The shipping method used may vary depending on the destination and product type.

 

 

4. Tracking Information

  • Tracking numbers are provided for most orders once the shipment has been dispatched.

  • You can check your tracking link anytime for real-time updates.

  • Some carriers may require up to 48–72 hours to activate tracking information.

 

 

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery address

  • The weight and size of your items

  • The selected shipping method, if applicable

Certain promotions may include free or discounted shipping.

 

 

6. Customs, Duties & Taxes (International Orders)

For international shipments, customs duties, VAT, or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

We recommend checking with your local customs office for more details.

 

 

7. Incorrect or Incomplete Addresses

Please ensure your shipping information is accurate before placing your order.
 We are not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Additional fees from carriers for address adjustments

If you notice an error, contact us immediately at info@wilsonboutiquemelbourne.com.

 

 

8. Lost or Delayed Shipments

While we strive to ensure every order arrives on time:

  • We are not liable for delays caused by carriers, customs, or external factors.

  • If your order appears lost, contact us and we will work with the carrier to resolve the issue.

 

 

9. Separate Shipments

Depending on item availability and warehouse arrangements, your order may occasionally arrive in multiple packages. This does not affect your shipping costs.

 

 

10. Contact Us

If you have any questions about your shipment or need help tracking your order, feel free to reach out:

Email: info@wilsonboutiquemelbourne.com
Address: Brahmslaan 327 2324 AL Leiden